Refund Policy

All jewellery from our shop, custom orders and personalised items cannot be returned. If you have any questions and concerns, or queries regarding resizing or repairs please contact us at  



Every piece of jewellery from Ezara Fine Jewellery is carefully handmade to the highest standards. Our warranty covers all manufacturing faults on a piece for a period of twelve months from the date of purchase and if a manufacturing fault is found this will be repaired at no cost to you.

Please contact if you have any problems with your piece.

All other damage/wear including everyday wear and tear, damage to diamonds/gemstones or other forms of damage are not covered by our warranty. Wear and tear is not considered a fault and as such is not covered by our warranty.

Manufacturing Faults do not include the following:

  • General wear and tear.
  • Damage from improper care or negligence.
  • Broken/bent claws or prongs.
  • Pieces that are scratched, bent or misshapen.
  • Chipped, cracked, broken or lost gemstones.
  • Any work including resizes and repairs undertaken by another jeweller.
  • Chains that are stretched or pulled inappropriately resulting in broken links. 
  • Any inclusions found within Gemstones are not considered damage as they are a part of the natural growth process created in the formation of the stone itself. 

Please note that if any other jeweller undertakes work on one of our pieces, including resizing, repairs or alterations this warranty will be voided. We strongly recommend returning to us for any repairs and resizes. We do not take any responsibility for repairs or resizes undertaken by other jewellers.

This warranty is for the original owner of the piece and is not transferrable.



We advise you to visit your local jeweller to have your fingers professionally sized. Due to the nature of gift giving and engagements we offer 1 complimentary resize on all pieces over $2000 within 2 sizes of the original finger size during a one month period from purchase.

Any returns for resizing after 1 month will be charged accordingly and within reason.

We are here to help. Please feel free to contact us if you have any questions or misunderstandings regarding ring sizes.